UX Design

Fortune 500 Project

 UX Researcher | UX/UI Designer 

 


Objective 

A notable online brokerage was merging with a Financial Advisory service to provide the best of both worlds. To do this, meant displaying both online brokerage accounts and financially advised accounts on the Account Overview page.

The Pivot

After assessing the page and doing a competitive analysis, I hypothesized that we could be better serving our customers. First, I had to validate that this was true and not just my opinion.

View case study overview (PDF)


Existing Account Overview page


Original F500 Page


Competitive Research



User Personas


I initially conducted empathy interviews with in-house investors to determine what their goals were when interacting within their accounts. For the Design Sprint activity, I used our existing Market Research personas
F500 - Persona: AnneF500 - Persona: Victor


Design Sprint – Defined here: http://www.gv.com/sprint/


In our Design Sprint, we created concepts that were narrowed into prototypes. These would be tested with users.

Screen Shot 2015-11-10 at 2.59.22 AM

 


Design Sprint Artifacts


 

2014_09_24-Image_1
IMG_0571
IMG_0572

 


Wireframes


1. Multiple Accounts View


2. Single Account View



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